Dispute resolution

City Index Asia is committed to providing a high standard of service to its customers. If you have a complaint against City Index Asia, we request that you advise City Index Asia’s Customer Services team or Compliance Manager in the first instance of your complaint in writing (with all relevant details). City Index Asia will thereafter investigate your complaint promptly and fully.

In the event that you are not satisfied with City Index Asia’s response, you may file a complaint to the Financial Industry Disputes Resolution Centre Ltd (“FIDReC”), which provides an independent disputes resolution scheme, of which City Index Asia is a member.

To file your complaint with FIDReC, you should send the necessary documents and information to: 112, Robinson Road, #13-03, HB Robinson, Singapore 068902. Alternatively, you may email to info@fidrec.com.sg, fax to 6327 8488 or call 6327 8878. For more details on FIDReC, visit the FIDReC website at http://www.fidrec.com.sg/.

City Index Asia Pte Ltd. Co Reg. #: 200400922K. CFD and leveraged FX trading is not suitable for all investors. If in doubt, please seek independent expert advice. When considering the benefits, you should also consider the risks. CFD and leveraged FX trading requires the deposit of a small percentage of the total trading value (margin). The leverage associated with CFD and leveraged FX trading facilitates trading in larger size compared to traditional full value trading. An adverse movement in the underlying instrument can quickly expose you to losses in excess of the initial deposit. See link above (Important information) for a more complete Risk Disclosure Statement.