Important Information
This section contains important information relating to you
account with City Index Asia, including Disclaimer, General Terms,
Risk Disclosure Statement and IT Security Policy.
Your account closure rights
Should you decide to close your account with City Index Asia, you
can do so by writing to us at City Index Asia Pte Ltd, 6 Battery
Road, #40-06, Singapore 049909.
If you have any open trades with us, your account will remain
open until they are closed, filled or cancelled in accordance with
the Terms and Conditions.
Complaints procedure
Should you wish to make a complaint about any aspect of our
service, you may do so by writing to the Customer Services
Department or the Compliance Manager at the address above.
Trades executed outside of Singapore business hours
Please note that proposed trade instructions (and orders which
may trigger for execution) outside of the normal operating hours of
City Index Asia, may be routed to staff of associated group
companies. We draw your attention to the fact that such staff may
not be licensed by the MAS or any other Singapore regulatory body.
However, the City Index group companies are regulated in all of the
jurisdictions in which they operate and their staff observe the
standards dictated by the local regulator. We are committed to
providing a consistent service at all times and appreciate your
feedback should this not be the case. In all circumstances your
legal relationship will remain with City Index Asia.